Communication

Just getting back to blogging

December 25, 2011

Thanks to everyone for your “what happened to your blogs”….after a few months of technical difficulties and tough decisions re business directions and passions, I will be blogging regularly starting first of the year. Meantime, check out my website for great information, great deals on books and book on CDs, and sign up for my [...]

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Communicating to Comfort and to be Comforted* Part 1

May 22, 2011

This post is the first of a multi-part series of looking at how we can communicate more compassionately to people in pain and how we can garner more comfort when we need it.

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Raising the Customer Service Bar

May 7, 2011

In my continuing crusade regarding the terrible customer service we’ve learned to accept, I propose three suggestions that might help:

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When the service goes out of customer service

April 11, 2011

Sorry for the delay in posting, but look forward to more regular musings starting now. As promised, I am starting a series of weekly postings pertaining to customer service issues. Communication is at the root of all customer service, but that fact is often ignored or unknown.

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Frustrating communicators: let’s start with the stealth!

March 26, 2011

First frustrating communicator is what I’ve trademarked the “stealth communicator.” Stealth communicators frustrate, confuse, and exhaust their listeners because they don’t mean what they say; espect you to read their minds; and practice indirect, mixed message, “guess what I really mean” communication.

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The Price of Constant Connectivity: Drawing the Line

March 17, 2011

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Say Goodbye to Peace and Quiet

February 25, 2011

My love/hate relationship with today’s technology (see Post #1) rears its ugly head again. In my first post, I talked about how a dozen employees went out to share lunch together only to see half of them spending that time only with their food and their cell phones. Another incident, just today. One of my [...]

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The Employee Lunch

February 22, 2011

My husband and I had a rare lunch together on a workday recently. We were seated a few feet across from a long table of about a dozen co-workers…and I was a jealous. As a sole practitioner, a communications consultant, speaker, and trainer, I work and travel alone. When I’m in my office, working on [...]

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