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Save yourself time, stress, and important relationships by evaluating the criticism and responding appropriately. You'll also receive periodic communication tips via email.

Communication

Please check out my website and download a great guide (free)

June 3, 2012

My website is completed (for now:-) and you can get a great guide on how to deal with criticism–at home with family, spouse, neighbors or at work. While you’re there, go to the products page and see the great prices on books, CDs, and ebooks, and keep in mind that net proceeds go to help [...]

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need help from my blog readers/ a critical departure from my usual

May 24, 2012

Looking to donate blankets and other necessities to shelter for battered women and kids. See announcement following, and if you could do what you can do and forward it on, we could help women and children who have little or nothing and are often running from terrible abuse. Thank you. ————————————————————————— Books, CDs, and ebooks [...]

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Customer Service series

May 11, 2012

Starting in a day or two, I will do a weekly, worst customer service experience reported….send your to me. We are living in a world that rewards rudeness, disconnection, and lack of basic civility. More soon. Send me your customer service horror stories: Ronnie@MoreOnCommunication.com

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Back to blogging

April 2, 2012

Sorry for the unintended hiatus. Blogging will be a regular (2-4 times monthly) event now, and I hope you enjoy the information that will help you communicate–at work and at home. I am dedicated to changing lives by changing communication. Relationships, customer service, society in general are suffering because we no longer value connection, communication, [...]

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Just getting back to blogging

December 25, 2011

Thanks to everyone for your “what happened to your blogs”….after a few months of technical difficulties and tough decisions re business directions and passions, I will be blogging regularly starting first of the year. Meantime, check out my website for great information, great deals on books and book on CDs, and sign up for my [...]

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Communicating to Comfort and to be Comforted* Part 1

May 22, 2011

This post is the first of a multi-part series of looking at how we can communicate more compassionately to people in pain and how we can garner more comfort when we need it.

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Raising the Customer Service Bar

May 7, 2011

In my continuing crusade regarding the terrible customer service we’ve learned to accept, I propose three suggestions that might help:

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When the service goes out of customer service

April 11, 2011

Sorry for the delay in posting, but look forward to more regular musings starting now. As promised, I am starting a series of weekly postings pertaining to customer service issues. Communication is at the root of all customer service, but that fact is often ignored or unknown.

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Frustrating communicators: let’s start with the stealth!

March 26, 2011

First frustrating communicator is what I’ve trademarked the “stealth communicator.” Stealth communicators frustrate, confuse, and exhaust their listeners because they don’t mean what they say; espect you to read their minds; and practice indirect, mixed message, “guess what I really mean” communication.

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