Effective E-mail, Voice Mail, and Instant Messaging™

Technology is here to stay. Your employees must know when and how to use it appropriately to maximize their productivity. In this enjoyable, interactive four-hour training session, participants learn to:

• Identify when to use e-mail and when not to

• Reduce mistakes in e-mail messages

• Harness the power of the e-mail subject line to get their messages opened

• Use language and key formatting tips to get (and keep) an e-mail reader’s attention

• Increase the odds of getting their readers to follow up on their e-mail messages

• Leave voice mail messages that the recipient can quickly and clearly understand

• Increase the odds of getting their voice mail messages returned

• Create more effective outgoing voice mail messages for themselves

• Communicate effectively via IM to customers, clients, and colleagues

• Avoid the Top Ten mistakes of IM communication

This workshop can be customized to any organization and any level of staff. Also works well for groups composed of various levels of staff and management.

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